Created for commercial service contracting companies who want to get ahead by giving their customers better outcomes and an amazing online customer service experience.
Connect with owners of service companies.
One consistent message from past events is that you’d like to spend more time with your peers. So we’re setting aside the second day of the conference to give our attendees a forum to do just that.
Learn and be inspired.
We’ll teach you how to increase the value of your business with a Digital Wrap. Companies that already have a Digital Wrap will tell you how they’ve done it, and what they’ve accomplished. It’s a good idea to read the Digital Wrap book before the conference.
Scale your business and protect its future.
Learn sales and business operations strategies that protect the future of your business by achieving your growth goals and securing long-term profitability and shareholder value.
Share your experiences, challenges, and successes.
Every attendee of the Digital Wrap Conference comes with their own perspective on how to run a successful business. By sharing those with other attendees, you’ll see your ideas grow, and new opportunities come to light.
Meet new vendors and suppliers who understand service businesses.
Sponsors of the Digital Wrap Conference were specifically chosen because they get it. From helping you build the right tools, build the right programs, and use the right technology – and maybe even save some money – the sponsoring exhibitors are people you’ll want to know.
Think about how to improve your business.
What’s keeping you up at night? Issues that arise from poor customer service? Not being able to hire competent technicians? Losing business to someone that you know does shoddy work? We hear you – we’ve been hearing you – and a Digital Wrap will help solve these and other problems.
Learn how to get the most from technology.
The Genius Bar is staffed by experts who will answer questions about using mobile technology, the ServiceTrade application, show you tips and tricks you might not know, and turn you into modern day power users.
Have a good time with good people in a good place.
One thing the past few years have taught us is there’s no group more interesting and fun than leaders of service companies. The conference agenda includes plenty of opportunities for you to enjoy good food, good drinks, and good company.
Content that fuels growth
Learn how to use technology to delight your customers and build a premium brand
2017 Digital Wrap Keynote: Money for Nothing
How Exceptional Service Brands Earn More Pay for Less Work
Billy Marshall, author of The Digital Wrap: Get Out of the Truck and Go Online to Own Your Customer, lays out a technology-based strategy that enables you to:
- Show customers the story of every service you deliver
- Reinforce the value you provide
- Break the cycle of low-cost competition
- Build a branded program that your customers will love
3 Examples of Money for Nothing programs (2:10 preview)
Don’t let your sales reps sell you. (2:09 preview)
2017 Digital Wrap presentation: Moneyball
Managing Commercial Service Sales
Anna McMahon, VP of Sales at ServiceTrade, shows that checking the scoreboard at the end of the game is not a strategy for coaching a winning game. Successful selling is about:
- Preparing to play the game as well as in-game coaching
- Acting on key sales metrics throughout the sales funnel
- Building scalable sales processes
Who Attends? Those who grow.
A small sample of the best in class mechanical, fire protection, and other contractors that have attended DWC.